Short answer. On its own pages the store offers a 60-day money-back guarantee, free shipping over $49 in the 48 contiguous states, phone advice and an in-house repair desk. The catch is in the return conditions: a machine must come back in its original carton with every accessory. We have not bought from the store or tested anything. This is a read of what the store publishes.
What the store says, and where
| Topic | What the page says (attributed) |
|---|---|
| Returns | Store policy page: "60 day money back guarantee" for "any reason you are not satisfied." Contact the store first and get a Return Authorization Number. |
| Opened machines | Credit only if returned "in its original factory carton, undamaged with Styrofoam, warranty card, and all included accessories." A restocking fee is deducted if accessories or the manual are missing. |
| Return shipping | Outbound shipping is deducted from refunds on general returns. For defective items the store says it is "responsible for all shipping/return costs." |
| Cannot be returned | Industrial machines, sewing cabinets and cutting tables, assembled quilting frames, quilting robotics, opened software and designs, and items without the original factory box. |
| Shipping | Free over $49 in the contiguous 48 states. Hawaii, Alaska and Canada are not eligible. Canada pays duties and taxes on delivery. Cabinets and assembled industrial machines go by freight. |
| Parts fit | For bobbins, presser feet and similar parts the store covers return costs "if the part is listed as fitting your machine and it does not." |
| Advice | FAQ: "Free, no-pressure advice to find the right fit." A toll-free phone line is listed. |
| Service | Service page: "We Service All Popular Brands and Models of Sewing Machines." Walk-in turnaround listed as 3 to 5 business days. |
| History | About page: "For over 50 years, we've proudly been a family-owned business specializing in sewing machines and vacuum cleaners." |
What a reader should take from the return policy
- Keep the box, foam, manual, warranty card and every accessory until you are sure. A machine returned without them can cost you a restocking fee.
- A cabinet, an industrial machine, a quilting robot or opened embroidery software cannot be returned at all under this policy. Decide those with more care.
- "Money back" does not mean every dollar back: outbound shipping is deducted on a general return.
What the pages do not say
- The store pages we read never define "authorized dealer" and do not describe the manufacturer's own warranty. See authorized dealer and warranty: what to ask.
- The size of the restocking fee was not stated on the pages we read.
- The policy page has no customer cancellation section. The FAQ lists cancellation questions; we read only the question titles.
- The factory serviced page gives a 6-month limited warranty on the store's service work but no return terms specific to those machines.
- The service page names technicians as "Brand Certified" but does not name the body that certified them.
- We could not confirm from the public pages any claim that the store is the largest US retailer. We do not repeat it.
- Nothing here compares the store's prices with anyone else. Prices move; check the store page and, if you like, the maker or a local dealer.
The simpler option
If you only need a needle, a bobbin or a presser foot, a local fabric or sewing shop may be quicker. If you want a machine you can try in person, a local dealer lets you sit at it first. Buying online makes sense when you know the model and want the return window. The store itself says it will cover return costs when a listed part does not fit.
If you have decided to look at machines
The store sorts machines by type (domestic, computerized, serger, embroidery) and by brand. Its stated reason to buy there is the 60-day money-back policy; read the conditions above first.
We earn a small commission on qualifying sales, and 90% of it goes to charity (you can pick which); your price is unchanged. Full disclosure.
Sources
- SewingMachinesPlus store policies page: sewingmachinesplus.com/pages/sewing-machines-plus-store-policies (store page, shown as text so it is not a link), read 2026-10-20.
- SewingMachinesPlus FAQ: sewingmachinesplus.com/apps/frequently-asked-questions (store page, shown as text so it is not a link), read 2026-10-20.
- SewingMachinesPlus About us: sewingmachinesplus.com/pages/about-us (store page, shown as text so it is not a link), read 2026-10-20.
- SewingMachinesPlus Service and Repair page: sewingmachinesplus.com/pages/service-and-repair (store page, shown as text so it is not a link), read 2026-10-20.
- SewingMachinesPlus factory serviced collection: sewingmachinesplus.com/collections/factory-serviced (store page, shown as text so it is not a link), read 2026-10-20.
The SewingMachinesPlus links on this page are affiliate links. We earn a small commission on qualifying sales, and 90% of it goes to charity (you can pick which); your price is unchanged. Full disclosure.